Can I do an exchange if the sizing / fitting doesn’t fit me?
We apologize that we do not exchange, return or refund in store credit term after purchase is made, unless the following conditions:
- Incorrect goods received
- Wrong sizes chosen
- Major defects
Please take note that;
- Color of products might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications.
- There might be ±1inch/ 3cm differences in the measurements subject to different material quality and measurement method.
- For printed items, placement of prints may vary in terms of symmetry/ alignment/ slight color patches for every piece due to cut of fabric which is not considered a defect.
- For lace items, loose threads due to the nature of the lace and for this reason is not considered as defect.
Our return policy as follow:
1. You will need to contact our customer service on Facebook Page Idealstyle IDS or Instagram: @idealstyle.co to confirm your return request before sending back the item(s). All return item(s) without our confirmation will be rejected.
2. ALL sales items are not returnable, exchangeable & refundable.
3. All returns must be done within 3 working days from the day of receiving goods.
4. Item(s) must be in its original condition and packaging (tag intact, unworn, unwashed and unaltered). We reserve the right to reject any returned item if it does not meet the above-mentioned conditions.
5. Exchange can only be made one time per order number.
6. Parcel need to be sent via a traceable mode of 3rd party delivery company.
7. Customer are fully responsible for the item till the parcel reaches us. Kindly retain all proof of mailing until an acknowledgement has been sent.
8. Please provide us your tracking number once you have mailed out the parcel.
9. No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
10. All refunds will ONLY be available in CREDIT terms.
*IDS reserves the right to change and amend the terms from time to time without any prior notice.