We apologize that we do not exchange, return or refund in store credit term after purchase is made, unless the following conditions:
- Incorrect goods received
- Wrong sizes chosen
- Major defects
Please take note that:
- Color of products might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications.
- There might be ±1inch/ 3cm differences in the measurements subject to different material quality and measurement method.
- For printed items, placement of prints may vary in terms of symmetry/ alignment/ slight color patches for every piece due to cut of fabric which is not considered a defect.
- For lace items, loose threads due to the nature of the lace and for this reason is not considered as defect.
- You will need to contact our customer service on Facebook Page Idealstyle IDS or Instagram: @idealstyle.co to confirm your return request before sending back the item(s). All return item(s) without our confirmation will be rejected.
- ALL sales items are not returnable, exchangeable & refundable.
- All returns must be done within 3 working days from the day of receiving goods.
- Item(s) must be in its original condition and packaging (tag intact, unworn, unwashed and unaltered). We reserve the right to reject any returned item if it does not meet the above-mentioned conditions.
- Exchange can only be made one time per order number.
- Parcel need to be sent via a traceable mode of 3rd party delivery company.
- Customer are fully responsible for the item till the parcel reaches us. Kindly retain all proof of mailing until an acknowledgement has been sent.
- Please provide us your tracking number once you have mailed out the parcel.
- No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
- All refunds will ONLY be available in CREDIT TERMS.
